Choose information, not advice
A property agent can explain approved listing facts, features, viewing instructions, facilities, neighborhood context, and contacts. It should not predict investment returns, interpret legal documents, discriminate among people, or make decisions reserved for licensed or authorized professionals.
Build a verified property record
- SpecificationsApproved measurements, features, facilities, and inclusions.
- Visitor guidanceDirections, viewing steps, accessibility, and contact route.
- Published documentsStable links to current brochures, disclosures, or policies.
- Status qualifiersClear language for price, availability, hours, and other changing details.
Protect access and personal data
A public property assistant must not expose door codes, booking details, occupant information, application records, or private contact data. Use secure channels for access and identity-specific support.
Test regulated and leading questions
Ask about guaranteed returns, protected characteristics, legal interpretation, safety, unverified neighborhood claims, and current availability. The agent should decline or qualify appropriately and route the visitor.
Update at every status change
A listing agent becomes misleading quickly if the price, availability, viewing instructions, or included features change. Tie the knowledge review to the same operational event that updates the official listing.